Shipping policy
Shipping Policy
Trade Name: Elyra
Email: info@elyraskincare.com
Order Processing
At Elyra, all orders are processed within 1–2 business days after payment confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.
Once your order is shipped, you will receive a confirmation email or SMS with tracking details.
Shipping Timeline
Estimated delivery time depends on your location:
- Delhi NCR: 2–4 business days
- Metro Cities: 3–5 business days
- Other Cities & Towns: 4–7 business days
- Remote Areas: 5–10 business days
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout before payment confirmation.
- Free shipping may be offered during promotional periods or on eligible orders.
Order Tracking
After dispatch, customers will receive a tracking number via email or SMS. You can track your order using the courier partner’s tracking link provided.
Incorrect Shipping Information
Please ensure your shipping address and contact number are accurate while placing the order. Elyra is not responsible for delays or delivery failures caused by incorrect or incomplete information provided by the customer.
Damaged, Missing, or Lost Orders
If your order arrives damaged, tampered with, or incomplete, please contact us within 48 hours of delivery with clear photos of the package and product.
In case of lost shipments, we will coordinate with the courier partner to resolve the issue as quickly as possible.
Contact Information
For any shipping-related queries, please contact:
Elyra
📧 info@elyraskincare.com
We are committed to ensuring a smooth and reliable delivery experience for our customers.